She says she was right there when the employee called my mom's cell and left a voice mail about the cancelation. The manager comes over and she again says sorry but we told you and then I asked her how it's possible for them to just cancel someone's reservation without talking to them first. We ask to speak to a manager and the employee says she's busy but I will give you her card and walks away rudely. My mom gets upset and she's like why didn't anyone contact me and they say oh we did we called and left a vm and emailed you and my mom says no you didn't. We waited and after 15 minutes another employee walked over being completely rude and she said sorry we overbooked your room and there is nothing we can do oh but good news we called our sister hotel and you can stay there and only pay $30 more. At this point they came over with some champagne and told us to have a seat so we assumed this was all going to be sorted our and we'd be in the room shortly.

At that point another employee walked over and she said oh their reservations (ours) was canceled because we have a private event this weekend. The employee checking her in gave her the form to sign for check in and she signed and gave it back and then he asked her if Mr.Demitrious was joining us later and my mom said I have no idea who that is. We had dinner reservations at 6 and we had tickets to see Hamilton at 8. We arrived at the hotel got valet they put our luggage on a cart and my mom walked up to the front desk to check-in at 3pm. My mom booked a room at this hotel to celebrate my 40th birthday a month ago. I can't speak to an actual stay at this hotel I can only speak to the unprofessional staff and management. Hotels near Ross Medical Education Center.Hotels near Regency Beauty - Southgate, MI.Hotels near University of Michigan - Dearborn.Hotels near Henry Ford Community College Dearborn, MI.Hotels near Wayne County Community College Detroit, MI.Hotels near Drive Table Tennis Social Club.

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